FAQ

Transport Insurance

Many of our customers ask why they should be responsible for transport insurance, as they assume that the responsibility lies on the freight forwarder. The freight forwarder is only liable for the minimum coverage. If you consider that the transport process contains eight to ten interfaces it is difficult to pinpoint where a possible damage might have occurred. Due to our intense controls, we are able to minimize damages and are able to locate where a damage occurred. Unfortunately there are risks involved that nobody can influence (e.g. environmental influences).

Below you will see the process of shipping a vehicle in chronological order. It will show you risk areas where damages could occur.

The Process of Transporting a Vehicle and its Risks

1) Transport from the buyer to the freight forwarder

e.g. Risks of accidents

2) Receiving, storage and loading

Storage: Environmental influences e.g. hurricanes, snow storms

Loading: Inadequate securing as well as false loading due to choosing th

e incorrect freight forwarder

CSI Miami keeps the claim rate under 0.1%, because receiving, preparation and

loading of the vehicle is handled by our professional CSI Miami team.

3) Container transport to port of export

Risk of accidents from the warehouse to port of discharge

4) Storage and loading of the container at the terminal at port of discharge

e.g. Incorrect container handling

Due to the risk of explosions vehicles can only be shipped with max. 1/4 of gas and all batteries will be disconnected by our CSI Miami team at time of loading.

6) Arriving and unloading at port of destination

7) Container transport from port of arrival to destination agent

8) Unloading and storage

9) Delivery and on carriage to final destination

CSI Miami is capable to minimize the possibility of claims due to our intense controls. Unfortunately the risk of claims can't be fully eliminated and residual risk still remains.

How do I get a shipping quote for my vehicle?

You can either use our contact form or give us a call, and our customer service team will gladly help you.

USA: +1 305-477-9500

What choices do I have when shipping a vehicle overseas?

You can choose between the options of transporting in a container, via air freight or Ro/Ro (Roll on/ Roll off). Using a container you can also choose between transporting a single vehicle in a 20ft or maybe together with other vehicles in a 40ft container. We understand that several factors must be considered and we’ll therefore be glad to assist you making the right decision for your vehicle.

Is your service door to door?

We do offer door to door shipment. Whether your shipment includes the pre-

and on carriage can be found on the quote or shipping contract. If not please do not hesitate to contact us.

Is my vehicle insured during transport?

The freight forwarder is only liable for the minimum coverage and we recommend

obtaining transport insurance. Due to our intense controls, we are able to minimize damages and are able to locate where damage occurred along the transport process. But unfortunately along the process risks are involved that nobody can influence (e.g. environmental influences). We work together with one insurance company for many years and can therefore offer very good rates. For further information don’t hesitate to contact us.

Can I pack personal belongings in my vehicle for transport?

This depends on the chosen transport method. If the vehicle gets transported via Ro/Ro no personal effects inside the car are allowed, beside spare tire and factory fitted accessories. Personal effects are allowed using a container transport. But then a detailed packing list with the valueswill be necessary. Additionally an invoice in case you want to send new goods. For further information don’t hesitate to contact us.

Does someone have to be present for pick-up and delivery of a vehicle?

Yes, we need someone to be there for the pickup and also the delivery to sign for both processes. This person can be you or someone who has your permission and the keys.

Is Container Services International, Inc. licensed to ship vehicles?

Yes, we are bonded and a licensed NVOCC and Freight Forwarder: NO. 10810N

Can I leave my license plates on the vehicle?

We recommend taking license plates off the vehicle.

Do I need to fill the gas tank?

No, due to U.S. Coast Guard regulations, only one-quarter tank of gas is permitted for Ro/Ro or container shipments. Tanks containing more gas that allowed will get drained by our trained receiving personnel.

Do I need the original vehicle title in order to ship my vehicle?

Yes, the original title is necessary to export / import a car. For further details please contact us.

Can I ship my leased vehicle overseas?

Financed cars need a Lien Release. This can be shown by a signature and stamp on the original title or a separate letter of the lien holder together with the original title. If the lien is not paid off yet, please contact us directly and we will be glad to inform you about the requirements.

When do I pay for my service?

You can either request a prepaid or a collect service. Which payment option is possible for your service depends on the shipment. For further information don’t hesitate to contact us.

I’ve received quotes from many different companies why should I choose Container Services International, Inc?

CSI Miami, is the one stop solution for your shipping and relocation needs. CSI Miami works with a successful group of companies with an experienced international team from the entire transport sector. This enables us to maximize effectiveness for finding fast and easy solutions for our customers. The satisfaction of our customers is thereby always the first priority.

We have Customer Service representatives speaking English and German. If you want to ship between the U.S. and Germany, then we can offer you professional trained assistants on site. We can offer this because our Container Services International, Inc team is located in Miami, FL, U.S.

Our normal business hours in Miami, FL are Monday - Friday from 8 AM to 4 PM (Eastern Standard Time)

When can I deliver my vehicle or cargo at the Container Services International warehouse?

The business hours of our warehouse in Miami, FL, US are Monday – Friday from 9 AM to 4 PM.

What if I have more questions?

Please feel free to contact us and our professional staff will be more than happy to answer your questions. Our business hours in Miami, Florida are Monday - Friday from 9 AM to 4 PM (EST)

What if my vehicle does not run?

We also arrange transports for so-called non-runners. As additional handling is necessary certain fees will apply but the transport is possible. Please contact us for further details.

What happens if my automobile arrives damaged?

Inform us immediately about the damage to your vehicle. If you obtained our transport insurance we will than inform you about further steps.

What forms of payment are acceptable?

You can pay by wire transfer, cashier check or cash at our office. Credit Cards will not be accepted.

Shipping Options:

Automobile & Bike Shipping

Boat Shipping

Shipping to USA